The Freedom of Information Act (chapter 496 of the laws of Malta) gives the general public the right of access to documents held by the public authorities in the interests of transparency and accountability.
Any freedom of information requests pertaining to the Institute for the Public Services should be directed to the Freedom of Information Officer, of the People and Standards Division.

FOI Officer
Mr Espedito Grech

Alternate FOI Officer
Ms Marika Caruana

The FOI Officer is housed at 3, Level 2, Castille Place, Valletta, and can be contacted on:
Tel: 22001045

Payments can be made at the Accounts Section, Office of the Director (Finance & Administration), Auberge de Castille, Valletta.

Printed FOI application forms can be downloaded from he​re​ or collected from the FOI Officer at the above address.

Details of Internal Complaints Procedures

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the requested information, may address a complaint to the FOI Officer, P&SD.

Complaints may be submitted via E-ID, by post or by hand. Manual forms may be downloaded from here or collected from the FOI Officer.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of information by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met, but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.

Other Information
Working hours:
16th June - 30th September – Monday to Friday:
7.30 to 13.30

1st October - 15th June – Monday to Friday:
07.45 to 12.30
13.15 to 17.15