{"Category":"CAT-01","SubCategory":"AEXT","Code":"AA0325","NotAvailableReason":"By invitation only","DisallowWaitingList":"False"}

{"MandatoryModules": { "Message":"" , "Modules" : [{"DatesAvailable":[],"Weight":"N/A","Details":"","Content":"

• What is acceptable behavior at the workplace?
• What is acceptable as a public officer?
• ' I represent my organization whatever job I happen to be doing'
• Personal appearance at the workplace;
• Attitude.

","LearningOutcomes":"

• Develop an understanding of basic ethical behavior as a public officer;
• Recognize that a good work ethic will improve service and achieve more;
• Identify personal behaviors to build on and improve. 

","Objectives":"This course is designed to provide participants with the essential skills required to conduct themselves respectfully and courteously and establish good working relationships with colleagues.","TargetAudience":"","MQFLevel":null,"ECTSCredits":"","Competences":null,"Duration":"2 Training Hours ","DurationType":null,"ShowProspectus":false,"ShowApply":false,"ShowExclusive":false,"Categories":null,"DisallowWaitingList":false,"NoApprovalRequired":false,"NotAvailableReason":null,"Hashtags":null,"ExclusiveCode":null,"Code":"OA0125","Title":"Work Ethics and Behaviour"},{"DatesAvailable":[],"Weight":"N/A","Details":"","Content":"

Listening Skills

Being able to listen and take instruction are critical at this level. Having good listening skills allows the worker to receive the direction he or she needs to complete his or her tasks. Workers who do not include good listening skills in their work repertoire will quickly find themselves unclear about directives resulting in efficiency and bad workmanship. These employees must be able to interpret instructions quickly and ask the questions on which they need clarification to complete their job successfully. The course will look at:

• Personal listening skills
• How to listen well and active listening
• Attention, attitude and adjustment
• Barriers to listening
• Body language

Verbal Communication

To take or giver orders on a job site or workshop, a worker must communicate with others effectively. When communicating, others must be able to understand what is being said and apply the information

","LearningOutcomes":"

• Understand the process of communication and its effect on giving and receiving information;
• Apply effective communication skills in a variety of work situations.

","Objectives":"This course enables participants to communicate clearly and improve their verbal and non-verbal communication style, as well as enhancing interpersonal skills.","TargetAudience":"","MQFLevel":null,"ECTSCredits":"","Competences":null,"Duration":"3.5 Training Hours ","DurationType":null,"ShowProspectus":false,"ShowApply":false,"ShowExclusive":false,"Categories":null,"DisallowWaitingList":false,"NoApprovalRequired":false,"NotAvailableReason":null,"Hashtags":null,"ExclusiveCode":null,"Code":"OA0325","Title":"Communication Skills and Teamwork"},{"DatesAvailable":[],"Weight":"N/A","Details":"","Content":"","LearningOutcomes":"","Objectives":"","TargetAudience":"","MQFLevel":null,"ECTSCredits":"","Competences":null,"Duration":"2 Training Hours ","DurationType":null,"ShowProspectus":false,"ShowApply":false,"ShowExclusive":false,"Categories":null,"DisallowWaitingList":false,"NoApprovalRequired":false,"NotAvailableReason":null,"Hashtags":null,"ExclusiveCode":null,"Code":"OA1225","Title":"Government Structures and How it Works"},{"DatesAvailable":[],"Weight":"N/A","Details":"","Content":"","LearningOutcomes":"Participants will be able to describe standard operating procedures as a tool for structure and continuity, as well as the once- only principle whereby repeated filling of forms and data is becoming a thing of the past.","Objectives":"The aim of this course is to impart the ethos of the Public Service and the importance of customer care within the concept of providing a service of excellence, which in turn is based on specific principles and policies.","TargetAudience":"","MQFLevel":null,"ECTSCredits":"","Competences":null,"Duration":"2 Contact Hours ","DurationType":null,"ShowProspectus":false,"ShowApply":false,"ShowExclusive":false,"Categories":null,"DisallowWaitingList":false,"NoApprovalRequired":false,"NotAvailableReason":null,"Hashtags":null,"ExclusiveCode":null,"Code":"OC0525","Title":"Basic Customer Care - A service of Excellence"},{"DatesAvailable":[],"Weight":"N/A","Details":"","Content":"

• What is the Employee Support Programme?
• Employee well-being and the ESP programme;
• Services offered by ESP;
• The role of managers, supervisors and colleagues looking out for each other;
• Using the service;
• Confidentiality;
• Processes and procedures.

","LearningOutcomes":"

Participants will:

• Describe ESP and its role within the Public Administration;
• Identify the various services offered by ESP;
• Discuss real-life situations or case studies based on such situations;
• Identify recurring themes and discuss possible ways of addressing the various cases.

","Objectives":"

The aim of this course is to introduce the Employee Support Programme to employees. The Employee Support Programme provides a wide range of free and confidential support services to public officers designed to assist them in managing their work and life difficulties, which, if left unattended, could adversely affect their work performance and quality of life. The Public Service recognises that its employees are a valuable resource and it aims to provide the required support with the objective of strengthening their effectiveness and efficiency at their place of work and supporting their wellbeing.

","TargetAudience":"All Grades (Scales 20+)","MQFLevel":null,"ECTSCredits":"","Competences":null,"Duration":"1 Training Hours ","DurationType":null,"ShowProspectus":false,"ShowApply":false,"ShowExclusive":false,"Categories":null,"DisallowWaitingList":false,"NoApprovalRequired":false,"NotAvailableReason":null,"Hashtags":null,"ExclusiveCode":null,"Code":"OC1617","Title":"People Support and Wellbeing - The Employee Support Programme"},{"DatesAvailable":[],"Weight":"N/A","Details":"","Content":"

This course covers:

• responsibilities and legal requirements;
• hazards and risk including fire awareness; slips, trips and falls; manual handling; and electrical safety;
• safety signs at work;
• personal protective equipment and workplace emergency procedures such as fire evacuation and calling the emergency services.

","LearningOutcomes":"

By the end of the course participants will be able to:

• Describe and apply legislative requirements, industry standards, and best practices at the workplace;
• Apply risk management principles;
• Practice due diligence and employ ethical standards.

","Objectives":"Everyone in the workplace should have Health and Safety training and this course provides an introduction to Health and Safety - whether as an induction tool, refresher, or for people changing roles within the organization. This Health and Safety training gives a good grounding in general Health and Safety at work, helping employees recognize and avoid risks at work, minimize illness, and reduce workplace accidents.","TargetAudience":"All grades (Scale 20+)","MQFLevel":null,"ECTSCredits":"","Competences":null,"Duration":"8 Training Hours ","DurationType":null,"ShowProspectus":false,"ShowApply":false,"ShowExclusive":false,"Categories":null,"DisallowWaitingList":false,"NoApprovalRequired":false,"NotAvailableReason":null,"Hashtags":null,"ExclusiveCode":null,"Code":"OF0125","Title":"Health and Safety"}] }}

{"AreaSpecificModules": { "Message":"" , "Modules" : [] }}

No

No