​​​​​​The Office of One-Stop-Shop has achieved the Quality Label.

The Quality Label is a distinction awarded to departments and entities within the Public Administration, whose service delivery to customers reaches those standards of service defined through the 4 Pillars (voice and understandin​g the customer, design and implementation of policies and services that meet customer expectation, delivery of a quality service and accountability, where people become part of the excellence of the service provided), the 5 Quality Service Determinants as defined by the SERVQUAL quality model (Reliability, Responsiveness, Empathy, Assurance and Tangibles), Directive 4-2​ and any other directives or policies which establish quality standards within the Public Administration.

Our Quality Service Charter can be accessed in English from here and in Maltese from here​​.​

With the achievement of the Quality Label, the One-Stop-Shop is committing to ensure ongoing monitoring of the standards with the aim of retaining the Quality Label​. ​

More information on the Quality Label can be accessed from here​​​.